When you submit a quote request through our website, we collect the following personal information:

Name — so we can address you personally when responding to your enquiry.

Phone number — so we can call or text you with a quote (typically within 1 hour during business hours).

Email address — so we can send your pest control certificate, booking confirmation, or follow-up information.

Suburb — so we know your service area and can confirm pricing and travel.

Property type and description — so we can provide an accurate, fixed-price quote.

We do not collect financial or payment information through our website. All payments are handled via invoice after service completion.

We also collect technical information automatically when you visit our website, including your IP address, browser type, operating system, and pages visited. This helps us improve our website performance and security.

We use your personal data only for the following purposes:

Responding to your quote request or enquiry — this is the primary reason we collect your information.

Booking your pest control service — scheduling, confirming, and coordinating with you on the day.

Issuing your pest control certificate — emailed to you and/or your property manager upon completion.

Customer service follow-up — checking that you are satisfied with the treatment and addressing any concerns.

Warranty support — if pests return within our 6-month warranty period, we use your details to arrange a complimentary re-treatment.

Internal record keeping — maintaining accurate service history for our licensing and insurance requirements.

We do not use your personal data for marketing purposes unless you explicitly opt in. We do not sell or rent your data to any third party.

We do not share your personal data with third parties without your explicit consent, except in the following limited circumstances:

Property managers and real estate agents — if you request us to forward your pest control certificate directly to your property manager as part of an end of lease service.

Regulatory authorities — if required by law, for example in response to a Queensland Building and Construction Commission (QBCC) audit or court order.

Service providers — we use secure third-party services for email delivery and website hosting. These providers are bound by strict confidentiality agreements and do not use your data for their own purposes.

All third-party providers we use are Australian-based or comply with Australian privacy standards.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

Quote enquiries — retained for 12 months so we can reference your original request if you book at a later date.

Completed service records — retained for 7 years in accordance with QBCC licensing and Australian tax record-keeping requirements.

After the retention period expires, your personal data is securely deleted or anonymised.

You may request early deletion of your data at any time by contacting us (see details below).

We take the security of your personal data seriously and implement the following measures:

All form submissions are transmitted over HTTPS encrypted connections.

Our website uses reCAPTCHA v3 to prevent automated spam and protect your data from bots.

We store customer records in secure, access-controlled systems.

Our staff are trained in privacy best practices and sign confidentiality agreements.

We do not store credit card or banking details on our website or servers.

In the unlikely event of a data breach, we will notify affected customers and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

Under the Privacy Act 1988 (Cth), you have the following rights regarding your personal data:

Access — you can request a copy of the personal data we hold about you.

Correction — you can request that we correct any inaccurate or outdated information.

Deletion — you can request that we delete your personal data, subject to our legal record-keeping obligations.

Complaint — if you believe we have breached your privacy, you can lodge a complaint with us directly or with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, contact us using the details below. We will respond within 30 days of receiving your request.

Our website uses cookies and similar technologies for the following purposes:

Essential cookies — required for the website to function (e.g., maintaining your session).

Analytics cookies — we use Google Analytics and Microsoft Clarity to understand how visitors use our website and improve our content.

Marketing cookies — we use Google Ads and Meta Pixel to measure the effectiveness of our advertising campaigns.

You can control cookies through your browser settings. You may also opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.

Our website and services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.